A few things have stood out this week, my third in EMC…. Firstly the following rather gruesome article in the Economist (http://www.economist.com/node/21529041) made a very good point that every consultant should remember – it’s not what you say that is important, it’s how the other person understands what you say. This is obviously made more complicated when there is a company lexicon which I don’t necessarily master yet e.g. what is the real difference between presales, sales and business development? In any case a timely reminder as I embark on a restructuring of the group for 2012.
A second thing that struck me is that when things are generally unclear and no-one has clear roles, responsibilities or direction, that people have a greater propensity to be worried, uncomfortable and insecure. Although I can have see how things are going to work out and who the superstars are going to be, if this isn’t formalized and communicated to the wider organization, then people (including the to-be superstars), are not going to feel good or relaxed at work.
The other thing which is beginning to come home is that you work better for people you respect, but going beyond that, you’ll only ever run through brick walls or over hot coals for someone you like.
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