Hand Over the Lake

Last Friday Wipro have requested that I now only speak to internal not client people. One can obviously question the wisdom of that, but the upshot is that my main focus is completing the hand over and transfer of knowledge to the gentlemen who are going to take over my role. I have decided to perform this activity from my regular hotel in Zurich. As I sit here eating breakfast in the glorious morning sunshine with a view over the Zurichsee, I get the feeling that was a wise decision.

We started the knowledge transfer last night. I explained the situation of the relationship as I inherited it a few months ago, and my vision for the account which I had recently validated with the client. The vision is based on a number of flagship programmes of work and some underlying building blocks. One of the questions that was asked of me last night was, what were the principles that underpinned the whole vision? I thought it was a good question and it took me a couple of minutes to think it through. In conclusion I think the two key pillars, which I hadn’t consciously thought about whilst developing the vision, are a focus on people (both internally and also relationships with the client), and the fact the people don’t like surprises in their professional lives. On reflection, making people feel that they are understood as individuals, and giving people predictability and consistency, are probably the reasons why the vision was so readily accepted by the client.